Welcome to the WTC Health Program Provider Portal

Please Note: Microsoft Internet Explorer is no longer supported by this site or Microsoft. Please use a current version of Microsoft Edge, Google Chrome or Mozilla Firefox instead.

Important Data Security Update from WTC and HealthSmart: HealthSmart is committed to protecting confidential and private information. To align with security standards, Multifactor Authentication is now required for each login. MFA increases user security by providing a second-level authentication/verification. For more information please review the User Guide and Educational Video.

First-time users, please register by utilizing the Provider Registration option from the Self Service Tools section of this page.

If you have any concerns, please email support.information@healthsmart.com Hours: 8am – 5pm ET M-F

This portal is designed to provide you with up-to-date claims and eligibility status information related to the WTC Responder and Survivor population that you serve.

Use the Provider portal to:
  • Review WTC Responder and Survivor Eligibility
  • Review WTC Responder and Survivor Claims
  • Review the WTC Provider Resources
Please Note: This portal is for Providers Only.
  • Members Contact: (888) 982-4748
  • Claims Questions: (877) 813-6366
  • Registration and Technical Issues: (800) 638-0968
  • Electronic Claims Submission: EDI Payor ID 31172
  • Paper Claims Submission: WTC Claims Administration, PO Box 11064, Charleston, WV 25339